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Smart Home Subscriptions

Smarter heating, made simple
woman holding a cup of tea standing looking out a large window in a flat

Vaillant’s free Smart Home Subscription is designed to provide effortless control over your home heating system backed up by expert support when you need it. With the seamless installation of your Vaillant heating system, whether that’s a boiler or a heat pump, you can access the benefits of our Smart Home Subscription wherever you are.

Enjoy easy access to your quarterly appliance health check reports on your heating system, and get helpful tips to keep your heating running smoothly all year round.

What’s included:

  • Quarterly health check report on your appliance
  • Proactive support emails if your boiler faults with helpful advice
  • Hints and tips on how to increase the energy efficiency of your home heating system

To sign up you, you need:

  • Own or have use of a Vaillant boiler or heat pump, models of which must be post-2006.
  • Have the myVAILLANT connect gateway installed on your device with subscription services activated; without this, you will not receive any connectivity benefits.

Please note that Emended Metering Function EMF data within the health check report is available for specific appliances only, which include the ecoTEC plus (2024 onwards) and ecoTEC exclusive (2016 onwards) and Heat Pumps; other appliances are not compatible.

Benefits

  1. Smart reassurance with appliance health checks

    Total reassurance with a quarterly health check report to check key system components are running smoothly for ideal performance.

  2. Handy hints & tips

    With the quarterly health check report, we’ll even send handy hints and tips on how to increase the energy efficiency of your heating system.

  3. Assisted appliance support

    myVAILLANT connect monitors the health of your boiler or heat pump meaning that if an error should occur, you'll receive a notification through the myVAILLANT app.

Sign up to myVAILLANT Web to activate your Smart Home Subscription

Visit myVAILLANT Web

Discover more about Smart Home Subscriptions

  1. What is the Smart Home Subscription from Vaillant?

  2. What is included in the Vaillant Smart Home Subscription health check report?

  3. How to activate your Vaillant Smart Home Subscription

Smart comfort with quick and easy assisted appliance support

myVAILLANT connect monitors the health of the boiler or heat pump and if a problem should occur, you will receive a notification in the app of the issue. If you contact our technical team, they can remotely access your heating system to provide an in-depth fault analysis and help to resolve the issue quickly.

Activating a Smart Home Subscription is easy. Simply log into myVAILLANT Web with your myVAILLANT app details or select sign up, and follow the step-by-step guide. In order to gain the full benefits of Smart Home Subscriptions, please ensure you have a myVAILLANT connect internet gateway installed with your home heating system.

Enhance your home comfort with Smart Home Subscriptions

Visit myVAILLANT Web

Smart Home Subscriptions FAQS

  • How do I sign up for Smart Home Subscriptions?

    You can activate Smart Home Subscriptions on myVAILLANT Web. Once you have created an account, select activate Smart Home Subscriptions and click on your boiler or heat pump.

  • Why is my heating appliance not showing on myVAILLANT Web to sign up for Smart Home Subscriptions?

    On your myVAILLANT Web account, please add the appliance by selecting register heating system.

  • When should I receive my health check report?

    The health check report is sent every 3 months in March, June, September and December.

  • What does the health check report include?

    The health check report includes your energy consumption and checks key safety components in your boiler or heat pump are running ok. Hints and tips to optimise your heating system are also provided on the health check report.

  • My boiler or heat pump has a fault, how can I get assistance?

    Signing up for Smart Home Subscriptions with a Vaillant internet gateway installed allows our technical team to remotely monitor your system. If a fault occurs, call us on 0344 736 0049 and let our technical team know you have signed up for Smart Home Subscriptions who will be able to give more in-depth advice.

  • I don’t have a Vaillant internet gateway, can I still sign up for Smart Home Subscriptions?

    Yes, you can still sign up for Smart Home Subscriptions, however you will not receive the full benefits until a Vaillant internet gateway has been installed. Find your local Vaillant installer here.

  • How much is Smart Home Subscriptions, and how long will I be signed up for?

    The Smart Home Subscriptions are free of charge and are on a 12-month rolling contract. If you would like to cancel your subscription, please log onto yourmyVAILLANT Web account.

Reliable service, every time.

  1. SERVICING

    Book a boiler service or repair on myVAILLANT Web.

    Learn more
  2. SMART HEATING

    Making your home more comfortable just got easier with the myVAILLANT app.

    Learn more
  3. COVER & CARE PACKAGES

    Experience seamless operation and peace of mind with your Vaillant heat pump.

    Learn more